The best way to make a claim is via your Yonder app.
Start a claim in-app: You can do this by going to the travel insurance page in your Yonder app (tap on “Membership” in your home screen, then scroll down and tap “Worldwide family travel insurance”).
If you’re unable to use the app, you can also make a claim online at yonder.qover.comUpload documents: To process your claim, you’ll need to upload documents that show what happened and any costs you paid (e.g. receipts or booking confirmations)
Qover will process your claim: Qover will contact you with either your claim outcome or request additional information or documentation.
If your claim is declined, Qover will let you know why.
If you are not satisfied with the outcome, you can find out how to raise a complaint with Qover’s Complaints Team here.
For questions on existing and ongoing claims, contact them by online form here.
Prefer to speak with Qover directly?
Feel free to contact them at +31 20 532 9301.
Hours: Monday to Friday, 09.00 to 17.00hrs (except Public Holidays in Belgium).
Please check the T&Cs for the full list of eligibility and restrictions on your coverage.